Philippines
Positions
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Operations Team Leader (SaaS)
Manages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member against specified account / program metrics, and provides the necessary support and assistance...
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Manager, Workforce Management - Vertis North
As a Manager Workforce Management, you oversee the operational success of the Workforce Management team. You enable efficient workforce planning, execution, and continuous improvement across all WFM functions to support organizational goals. You manage the performance, drive engagement, and...
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Operations Team Leader (Financial) | Vertis North
Manages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member against specified account / program metrics, and provides the necessary support and...
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Customer Experience Analyst (QA)
The Customer Experience Analyst conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back office work and root cause analysis with the aim of helping Contact Center Operations in driving the consistency of quality assurance and excellent customer experience to maintain...
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Linguists - Tagalog (Filipino)
We are seeking a skilled linguistic specialist to create comprehensive scripts and a pronunciation dictionary. Join our team and contribute to cutting-edge advancements in Tagalog speech technology while maintaining the highest standards of linguistic integrity!
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Recruitment Privacy Notice Consent Form - Support & Leadeship Applicants
This link is provided to obtain the applicant’s consent for the processing of their personal data, in accordance with the Data Privacy Act, before submitting their application.#LI-DNI
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Global Sr. Server Engineer | Hybrid Set-up
Main Responsibilities:Act as the escalation point of contact for other technology stack teams seeking technical support in relation to Server Infrastructure.Ticket management and resolution - P2-P1 Incident tickets (Priority). Might be engaged in P3 Incidents serving as supporting guide to less...
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Corporate Recruiter
A Corporate Recruiter is responsible to manage the entire hiring lifecycle, encompassing the identification of needs, candidate shortlisting, and the successful closure of hires; responsibilities include crafting and disseminating job advertisements, conducting candidate interviews, and actively...
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Operations Team Leader (Logistics Account)
Leads and manages a team of CSR's in the optimal execution of call center operations activities (i.e.taking calls, addressing customer issues / complaints, placing sales orders).Ensures that each team member meets / exceeds their goals and metrics on a daily, weekly, and monthly basis.
